Shipping Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Australian orders we use Australia Post and our shipping lead times are govern by Auspost Systems, please note for metropolitan areas shipping can take 5-7 days in addition to our production lead times.
International
We offer shipping services globally where we are permitted to ship, shall any countries not allow our service we will inform you prior to any production has occurred and do this by email. We will confirm shipping time once we klnow the exact geographoc location.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply send us an enqiry form with your desired address for us to post to.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@sartobespoke.com.au
6. Questions
If you have any questions about the delivery and shipment or your order, please contact us at info@sartobespoke.com.au
Returns Policy
YOUR RIGHTS TO CHANGE YOUR MIND
1. You may change your mind providing the order has not commenced, due to meeting customer demand we begin all orders within 24 hours of receiving the order. You will be required to pay for any costs that have been used on your order. After this 24 hour period window you no longer can cancel the order and you’ll be deemed to pay such costs in full.
2. When you don't have the right to change your mind. You do not have a right to change your mind in respect of bespoke products after the order commences and when received. For example, if you ask us to make unique changes to a product or to tailor the products such as Made To Order, Made To Measure Bespoke, then the product becomes a bespoke product and you no longer have the right to return it as described in out terms
3. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.
MADE-TO-ORDER
Made-to-order & may have a surcharge, takes 35 working days completion. (shirting)
Made-to-order pieces cannot be returned or exchanged.
Payment must be made 100% upon confirmation of the order. Payment is non-refundable.
MADE TO MEASURE BESPOKE
Made-to-measure bespoke pieces cannot be returned or exchanged.
Payment must be made 100% upon confirmation of the order. Payment is non-refundable
4. HOW TO END THE CONTRACT WITH US
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
Phone or email. Contact us. Please provide your name, home address, and details of the order.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at the below address.
Discrepancy Returns
Attn: Sarto product development office.
Sydney Road Tailors 2/551 Sydney Road, Seaforth, 2092, NSW, Australia.
5. All returned products must be accompanied by a delivery note which is provided with the products when they are delivered. Please note all suggested faulty items will be reviewed and investigated correctly, please note we can supply the full technical reports on fabric, fibre and accessories performance for your reference. Upon this investigation will we determine the outcome of why such fault occurred. Please note even in the event of a faulty item we will only offer an exchange of the same cost value, return of monies is only when the item is out of stock or deemed faulty by fabric performance.
Returning faulty products. In accordance with the Consumer Rights Act 2015, you have a 30 day right to reject faulty products and receive a refund. if the item is older than 30 days We will only be able to offer a repair service for products which are no more than 12 months old. Please note we will inspect a garment to see how they have been cared for, please note we do not take responsibility if a dry cleaner uses chemicals/temperatures outside of our knowledge and therefore you shall seek remedies from the service you used.
6. The cost of returns. We will pay the costs of returns for orders.
7. How we will refund you. We will refund you the price you paid for the products Including delivery costs, by the method you used for payment. However, we may make deductions from the price if a balance is due. We may request proof of return from you to confirm the delivery costs you incurred. Where this is not provided you will be responsible for the cost of delivery.